iDEALER

Designed for automotive dealerships to streamline an in-house courtesy rides and parts delivery operation, automate dispatching, lower cost per trip, eliminate errors, and improve the customer satisfaction index.

iOS

Android

Web

Client’s location

Calgary, Canada

Tallium team

Project manager
QA/QC team
UI/UX designer
Technical writer
Back-end developer
iOS developer
Android developer

Timeline

October 2018 — May 2019

The problem

In North America and Australia customers' courtesy rides, valet service and the parts deliveries are managed manually by hand pen & paper. Such manual operation resulted in errors, frequently lost requests, and with no opportunity to improve. No matter how well the vehicle service is performed at the dealership the CSI was impacted negatively by its courtesy ride service, and is in urgent need of the technology for errorless operation.

The solution

iDEALER turned to Tallium to develop a “last mile” SAAS platform for the automotive dealerships to streamline the shuttle service operation, deliver automation to dispatching, optimal routing, lower customer wait time, precise ETA, live tracking, and the modern communication tools between dealership employees and it’s customers

Driver’s app

Displays the work that needs to be done

Easy, simple to follow instructions

Real time updates push-notifications

Built-in integration with popular navigation apps for turn by turn directions

Apple Carplay and Android Auto compatible

Command center

Enables dealership employees to manage shuttle, part delivery or valet service request

Dispatch to Uber when cost or time-saving opportunity is predicted

Communicate with the driver

Live drivers’ tracking

Dealership branded interfaces

Manage dealership employees

Manual or Ai-automated dispatching and the optimal routing

Customer experience

Live driver tracking

Direct to the driver communication

Ability to create new or make changes to an existing request without calling the dealership

Proactive SMS notification logic with precise driver arrival time

No apps to download, web view

Self-serv shuttle request kiosk at the dealership

Driver’s app

Displays the work that needs to be done

Easy, simple to follow instructions

Real time updates push-notifications

Built-in integration with popular navigation apps for turn by turn directions

Apple Carplay and Android Auto compatible

Command center

Enables dealership employees to manage shuttle, part delivery or valet service request

Dispatch to Uber when cost or time-saving opportunity is predicted

Communicate with the driver

Live drivers’ tracking

Dealership branded interfaces

Manage dealership employees

Manual or Ai-automated dispatching and the optimal routing

Customer experience

Live driver tracking

Direct to the driver communication

Ability to create new or make changes to an existing request without calling the dealership

Proactive SMS notification logic with precise driver arrival time

No apps to download, web view

Self-serv shuttle request kiosk at the dealership

Project Timeline

iDEALER project has evolved in its complexity since 2018 and is proud to be the leader in the automotive industry when it comes to customer rides and parts delivery management. The biggest codebase holds the backend of its Ai engine that automates tasks, manages changes, predicts events, and is custom-tailored to the individual dealership business logic

MVP version went live in early 2019 with manual dispatching

Ai version 1.0 automatic dispatching and optimal routing

Customer experience enhancement

Exclusive Uber integration

Parts delivery module and relevant Ai logic

Valet service management module and relevant Ai logic

Ongoing improvement and new features. Learn more at idealer.io

Technology stack

iDEALER SAAS platform carries complicated business logic on the server-side and enabled continuous delivery across continents. Our CI server builds the system and runs a full suite of unit and integration tests against every commit to ensure quality no zero downtime.

Laravel

Angular

Swift

Java

PHP

Confluence

Redis

PostgreSQL

Digital Ocean

GitLab

Selenium

Docker

Twilio

SendGrid

Google

Google Maps

Proud to be a trusted partner

We measure our success with success of our customers and partners. By helping others win and grow we aspire to build bulletproof alliances.

Tallium developed a seamlessly functioning app that is anticipated to perform very well in the field. Highly organized, responsive, and transparent in their approach, working with their team has been a great experience all around.

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