The solution

iDEALER turned to Tallium to develop a “last mile” SAAS platform for the automotive dealerships to streamline the shuttle service operation, deliver automation to dispatching, optimal routing, lower customer wait time, precise ETA, live tracking, and the modern communication tools between dealership employees and it’s customers
Driver’s app

Displays the work that needs to be done

Easy, simple to follow instructions

Real time updates push-notifications

Built-in integration with popular navigation apps for turn by turn directions

Apple Carplay and Android Auto compatible

Command center

Enables dealership employees to manage shuttle, part delivery or valet service request

Dispatch to Uber when cost or time-saving opportunity is predicted

Communicate with the driver

Live drivers’ tracking

Dealership branded interfaces

Manage dealership employees

Manual or Ai-automated dispatching and the optimal routing

Customer experience

Live driver tracking

Direct to the driver communication

Ability to create new or make changes to an existing request without calling the dealership

Proactive SMS notification logic with precise driver arrival time

No apps to download, web view

Self-serv shuttle request kiosk at the dealership

Driver’s app

Displays the work that needs to be done

Easy, simple to follow instructions

Real time updates push-notifications

Built-in integration with popular navigation apps for turn by turn directions

Apple Carplay and Android Auto compatible

Command center

Enables dealership employees to manage shuttle, part delivery or valet service request

Dispatch to Uber when cost or time-saving opportunity is predicted

Communicate with the driver

Live drivers’ tracking

Dealership branded interfaces

Manage dealership employees

Manual or Ai-automated dispatching and the optimal routing

Customer experience

Live driver tracking

Direct to the driver communication

Ability to create new or make changes to an existing request without calling the dealership

Proactive SMS notification logic with precise driver arrival time

No apps to download, web view

Self-serv shuttle request kiosk at the dealership

Project Timeline

iDEALER project has evolved in its complexity since 2018 and is proud to be the leader in the automotive industry when it comes to customer rides and parts delivery management. The biggest codebase holds the backend of its Ai engine that automates tasks, manages changes, predicts events, and is custom-tailored to the individual dealership business logic

1
MVP version went live in early 2019 with manual dispatching
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2
Ai version 1.0 automatic dispatching and optimal routing
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3
Customer experience enhancement
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4
Exclusive Uber integration
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5
Parts delivery module and relevant Ai logic
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6
Valet service management module and relevant Ai logic
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7
Ongoing improvement and new features. Learn more at idealer.io
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Technology stack

iDEALER SAAS platform carries complicated business logic on the server-side and enabled continuous delivery across continents. Our CI server builds the system and runs a full suite of unit and integration tests against every commit to ensure quality no zero downtime.
Laravel
Angular
Swift
Java
PHP
Confluence
Redis
PostgreSQL
Digital Ocean
GitLab
Selenium
Docker
Twilio
SendGrid
Google
Google Maps

Proud to be a trusted partner

We measure our success with success of our customers and partners. By helping others win and grow we aspire to build bulletproof alliances.
Tallium developed a seamlessly functioning app that is anticipated to perform very well in the field. Highly organized, responsive, and transparent in their approach, working with their team has been a great experience all around.
Chelsea Fennel
Operations Director, iDealer
Calgary, Canada

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