Project flow

Project discovery
  • Research & Analysis;
  • User personas & User journey;
  • Defining key metrics(KPI);
  • Project concept;
  • Project scope & Roadmap;
  • Required documentation.
Design & Develop
  • Information architerture;
  • Wireframes;
  • Prototyping;
  • UI/UX and graphic design;
  • Developmetn;
  • End-to-end testing.
Deliver, Optimize, Enhance
  • Product deployment;
  • Transition;
  • Validation, Results evalution;
  • Maintrenance & Support;
  • Optimization;
  • Enhancement.

User Personas &
Customer Journey Maps

Svetlana Nesterova
30 years.
High school teacher
Madiyar Akhmetov
64 years.
Bus driver
Eduard Korchevnikov
29 years.
Manager in a construction company
Anton Kasyanov
35 years.
Sales manager in a car service
Veronica Lapteva
29 years.
Beauty salon administrator
Travel stages
Stage 1. Recognition / Awareness
Discover
Stage 2. Reflection / Decision
I Join
Stage 3. Action
I Manage
Stage 4. Development / Questions
I Manage
I Solve
I Leave
Steps
I research products and find the best deal for me
I find the closest/ convenient way to get a service/ product
I receive a
product / service
I install mobile app
I manage my accounts (top up, make transfers)
I control the movement of funds
I receive and use bonuses for participating in the loyalty program
I am getting advice and / or support to solve a problem
I am closing my account
Points of contact (Online)
Web site mobile banking social networks
Web site
Mobile banking
Mobile banking
Mobile banking
Mobile banking
Online chat
Mobile banking
User experience
Barriers
1. On the site, the first way to open a deposit is an application through the site. Only after - a mobile application.

2. For the client, the description of the method of opening a deposit through a mobile application is perceived as complicated.
There is no connection between the application and the mobile application.
The promotion of the method of opening a deposit through a mobile application is not developed.
There is no automation when opening a deposit + card account "in one click". Often, financial advisors do not offer to open a card account. Subsequently, the Client cannot make payments in the mobile application / transfers from the deposit.
Not a usable application interface, inconvenient for controlling charges and statements in a convenient period for the client.
1. There is no information in the bonus statement about increased interest for open deposits over 6 million tenge. 2. There is no notification in the mobile application if the deposit amount has reached more than a certain amount, from which the bonus program begins to be active.
1. Implement push notifications in the mobile application a few days before the end of the deposit period. 2. To enable the client to close the deposit in the application by choosing a convenient withdrawal method for him. (see projected Customer Journey Map for product Deposit)
Stage 1. Recognition / Awareness
Discover
Steps
I research products and find the best deal for me
I find the closest/ convenient way to get a service/ product
Points of contact (Online)
Web site mobile banking social networks
Web site
User experience
Barriers
1. On the site, the first way to open a deposit is an application through the site. Only after - a mobile application.

2. For the client, the description of the method of opening a deposit through a mobile application is perceived as complicated.
There is no connection between the application and the mobile application.
Stage 2. Reflection / Decision
I Join
I receive a
product / service
I install mobile app
Mobile banking
The promotion of the method of opening a deposit through a mobile application is not developed.
There is no automation when opening a deposit + card account "in one click". Often, financial advisors do not offer to open a card account. Subsequently, the Client cannot make payments in the mobile application / transfers from the deposit.
Stage 3. Action
I Manage
I manage my accounts (top up, make transfers)
Mobile banking
Stage 4. Development / Questions
I Manage
I control the movement of funds
I receive and use bonuses for participating in the loyalty program
Mobile banking
Mobile banking
Not a usable application interface, inconvenient for controlling charges and statements in a convenient period for the client.
1. There is no information in the bonus statement about increased interest for open deposits over 6 million tenge. 2. There is no notification in the mobile application if the deposit amount has reached more than a certain amount, from which the bonus program begins to be active.
I Solve
I am getting advice and / or support to solve a problem
Online chat
Mobile banking
I Leave
I am closing my account
1. Implement push notifications in the mobile application a few days before the end of the deposit period. 2. To enable the client to close the deposit in the application by choosing a convenient withdrawal method for him. (see projected Customer Journey Map for product Deposit)

User flow

From Wireframe to Interface

Wireframes
Interface
Main screen
Wallet
Management and settings
All payments and transfers
Single dashboard for all products
List of accounts with all balances
For card accounts, deposits and loans
At your fingertips
Catalog

Access to all products of Eurasian Bank from a single section. The option provides you with the following benefits:

Find out details on possible deposit accounts or card products

Apply for a loan, or receive an individual offer from partner stores of the Eurasian Bank.

Track novelties among the bank's products or participate in promotional offers.

Online order of a digital card

From now on, there is no need to go to the bank to open a card account. Simply take a photo of the ID, go through automatic identity verification and answer a few questions.

You can choose a card to your own liking and, in a few minutes, perform any card transactions via mobile application.

Credit management

From now on, users can open and close loans without branches and queues.

The user-friendly interface will tell you when the next payment should be made or when the grace period ends.

Smartbank - the fastest opening of a loan in the market of Kazakhstan. All that is needed is - to indicate the desired amount and term of the loan, answer a few questions and confirm your identity.

The bank selects a personal offer according to the most advantageous terms, and in a few minutes, you receive a decision on the loan.

Convenient loyalty program

The user receives up to 3.5% of the payment amount to the bonus account and monitors the mobile application bonuses.

You can choose your favourite category of purchases and receive even more bonuses for spending within this category.

Just click "spend bonuses", and the next purchase will be made using bonus funds.

Online currency exchange.

Fast and secure currency exchange in your pocket.

Open accounts in different currencies (Tenge, US Dollars, Euros, Rubles, Pounds Sterling, Yuan, Swiss Francs) and exchange currency in a few clicks - without additional fees and by a favourable rate from the Eurasian Bank.

Technology stack

We implemented a complicated business logic on the server side and enabled continuous delivery. Our CI server builds the system and runs a full suite of unit and integration tests against every commit. We integrated the app with PaymentIQ, a specific payment platform for the iGaming industry, and designed complex game mechanics to make betting more fun and exciting.
Technologies
Swift
Kotlin
Yandex.Maps
PusHub
Yandex AppMetrica
Oz Forensics
Creditlogic
Azure DevOps
TestRail
Wayforpay
Card.io

Proud to be a trusted partner

We measure our success with success of our customers and partners. By helping others win and grow we aspire to build bulletproof alliances.
Tallium blends practical development with innovative design principles. They have significant UI/UX and architecture expertise, deep market and industry understanding, and well organized to the delivery scheduled. As a result, we got a concept for new mobile banking with the roadmap for a few years ahead.
Mels Seitov
Managing Director, Eurasian Bank
Almaty, Kazakhstan

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